FAQs

POGO Store

A: The POGO Store is our online store where customers can purchase POGO Automatic® products.

A: The only requirement is that the password must be 5 characters long. You may include special characters. 

A: In the POGO Store, you can edit or cancel your subscription through your account portal, which can be accessed using the “Account” link in the header of the POGO Store. Once in your account portal, select “My Subscriptions,” click “Actions,” and then change or cancel your active subscription.

In the POGO Store, you can increase or decrease the number of cartridges included in your monthly subscription by accessing the “Account” link in the header of the POGO Store landing page. Next, click the “My Subscriptions” link and locate the cartridge subscription order you want to modify. Then click “Actions” and “Edit,” locate “Change quantity” and adjust the quantity, click “Save,” and you’re done.

A: Yes, you can. Log in to your POGO Store account and go to “Cartridges.” Select “Quantity of Test Cartridges” you would like to receive each month and select “Subscription.” Proceed to checkout and enter your credit card information.

A: Yes, by accessing your “Account” you can change your credit card information. You can also change your shipping and billing addresses.

A: You can purchase POGO Automatic Monitors and Cartridges or fill your prescription from your doctor at most retail pharmacies in the United States—including Kroger and affiliated pharmacies, CVS, Walgreens, Albertsons, Sam’s Club, Costco, HEB, and many other retail pharmacy chains and independent pharmacies.

If POGO Automatic Monitors and Cartridges are not available on the shelf at your local pharmacy, simply ask the pharmacist to order the product for you.

You can also buy POGO Automatic Monitors and Cartridges online at shop.presspogo.com (no prescription needed).

A: You can purchase POGO Automatic Monitors and Cartridges or fill your prescription from your doctor at most retail pharmacies in the United States—including Kroger and its affiliated pharmacies, CVS, Walgreens, Albertsons, Sam’s Club, Costco, HEB, and many other retail pharmacy chains and independent pharmacies.

If POGO Automatic Monitors and Cartridges are not available on the shelf at your local pharmacy, simply ask the pharmacist to order the product for you.

You can also buy POGO Automatic Monitors and Cartridges online at shop.presspogo.com (no prescription needed).

POGO Automatic Blood Glucose Monitoring System

A: The POGO Automatic Monitor, unlike traditional blood glucose meters, lets you check your blood glucose with the press of a button; no separate lancing device or separate test strip is required. You simply press the test port for automatic lancing and blood collection and after a short countdown receive a blood glucose result.

The POGO Automatic Monitor and POGO Automatic Test Cartridge together make up the POGO Automatic Blood Glucose Monitoring System. Everything you need to test your blood glucose is contained in the POGO Automatic Test Cartridge. No separate lancing device or separate test strip is required. Each cartridge integrates 10 test strips and 10 lancets.

A: The POGO Automatic Blood Glucose Monitoring System is indicated for use in adults and adolescents (13 and up).

A: The POGO Automatic Monitor is unique because it is the first and only FDA-cleared, One-Step™, automatic blood glucose monitoring system with 10-test cartridge technology that ends the need for separate test strips and lancets. In just one step, POGO Automatic lances your finger, collects your blood, and provides a blood glucose result in seconds. 

A: If your POGO Automatic Monitor is lost, we can help you purchase a new one. Please contact Customer Support via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

A: Patterns is not required to use your POGO Automatic Monitor, but Patterns is an excellent tool to view, track, and share the blood glucose results from your POGO Automatic Monitor.

A: Like all meters, POGO Automatic requires a two-step cleaning and disinfecting process. We designed the monitor to make this as easy as possible: you can remove the test platform from the monitor for cleaning.

Please refer to page 62 of your POGO Automatic Owner’s Manual for more information. 

A: Blood glucose meters are expected to have an accuracy of ±15% compared to the value on a laboratory-based reference system. Accuracy requirements are provided in the FDA’s guidance entitled “Self-Monitoring Blood Glucose Test System for Over-the-Counter Use.” As explained in the cartridge package insert, the POGO Automatic Monitor meets the expected ±15% accuracy.

If you have questions about the accuracy of POGO Automatic or wish to order control solutions at no cost to you, please contact Customer Support at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

A: No. Continuous glucose monitoring is a very different technology. It requires a user to wear a sensor and transmitter, which takes continuous samples of interstitial fluid to produce a sensor glucose value. POGO Automatic is an automatic blood glucose monitor. POGO Automatic integrates the test strip and lancing device within a 10-test cartridge, which allows you to produce a blood glucose result in one step.

A: You can receive a refund within 15 calendar days of your order if the tamperproof seal on the monitor box is intact (i.e., the box hasn’t been opened).

POGO Automatic Test Cartridges are considered medical supplies and therefore are not eligible for a refund unless they’re defective. However, your monthly subscription can be canceled at any time. If you cancel, you won’t receive a refund for the current period, but you won’t be charged again.

Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

A: Information about error codes can be found in the back of your POGO Automatic Owner’s Manual. If you’re getting an error code and that information doesn’t help you, please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

A: When your physician writes your POGO Automatic Cartridge prescription (Rx), if you have private insurance, you will be eligible for a no-cost monitor and pay no more than $59 for up to 150 tests (15 cartridges) per prescription through our Prescription Savings Card Program. This program is subject to change or discontinuation at any time.

If you’re already insured by a government healthcare program, including Medicare, Medicaid, VA, or the military, you’re not eligible for the Savings Program offer mentioned above.

A: Yes, POGO Automatic Monitor and Test Cartridges are eligible for purchase at the POGO Store using FSA and HSA. 

A: We offer customers who buy a new POGO Automatic Monitor a one-year warranty. The monitor is covered under this warranty unless it has been modified, altered, or misused. Under this warranty, we will replace your monitor if it is defective in material or workmanship.
If any product you purchase from us is defective when it arrives or becomes defective during the warranty period due to a manufacturing or shipping issue, we will gladly replace it.

If you’re interested in registering the warranty for your POGO Automatic Monitor, you can do so online at presspogo.com/registerpogo or by calling Customer Support at 1-855-IMI-POGO (464-7646).

Note: POGO Automatic Test Cartridges are considered medical supplies and therefore are not eligible for a refund unless they are defective. However, your monthly subscription can be canceled at any time. If you cancel, you won’t receive a refund for the current period, but you won’t be charged again.

A: The depth of the lance cannot be adjusted. However, you can adjust your finger pressure on the test port and/or turn off the vacuum.

A: POGO Automatic is indicated for human use only.

POGO Automatic Cartridge

A: Everything you need to test your blood glucose is in the POGO Automatic Test Cartridge. No separate lancing device or separate test strip is required. Each cartridge combines 10 test strips and 10 lancets.

A: You can purchase POGO Automatic Monitors and Cartridges or fill your prescription from your doctor at most retail pharmacies in the United States—including Kroger and affiliated pharmacies, CVS, Walgreens, Albertsons, Sam’s Club, Costco, HEB, and many other retail pharmacy chains and independent pharmacies.

If POGO Automatic Monitors and Cartridges are not available on the shelf at your local pharmacy, simply ask the pharmacist to order the product for you.

You can also buy POGO Automatic Monitors and Cartridges online at shop.presspogo.com (no prescription needed).

A: We designed our POGO Automatic Cartridge bundles to provide flexibility in daily testing needs.

If you think you’re going to use up your monthly cartridge order or you already have, we’re here to help. You can make a one-time purchase of one or more additional POGO Automatic Test Cartridges to ensure that you have enough tests until your next subscription order arrives.

A: When you insert a new cartridge, the following symbol will appear. It means you have that amount of days shown on the meter display to use all tests in that 10-test cartridge.

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You must use the cartridge within 15 days of opening the cup. If you don’t, the cartridge will display an expired symbol on your POGO monitor screen.

Image of Error Code for Expired Cartridge Alert

A: POGO Automatic Cartridges have a 24-month shelf life from the date of manufacture. The remaining shelf life on the date of your purchase will vary depending on when and where you buy them.

A: Each lancet is coated with a tiny amount (<0.24IU) of heparin, which keeps the collected blood from clotting inside the test cell until your results appear. Before using this device, let your doctor know if you are allergic to heparin or have ever been diagnosed with heparin-induced thrombocytopenia (HIT). HIT is a very rare condition that causes blood clots. Stop using the device and contact your doctor if you notice unexplained swelling in one arm or leg, sudden severe chest pain or shortness of breath, or stroke symptoms.

Patterns for POGO Automatic App

A: Patterns is our free app that connects your POGO Automatic Monitor to your smartphone via Bluetooth. A web version connects your monitor to your computer via USB cable. It makes it easy to sync and track your glucose results, and share them with your healthcare providers, family, and friends. Patterns is available for free download to your phone at the Apple and Android app stores.

A: You can download the Patterns app from the Apple or Google Play (Android) app store on your smartphone. To find the app, search for “Patterns for POGO Automatic.”

A: You can register a Patterns account in the app after downloading the Patterns app from the Apple or Google Play (Android) app store or via a web browser at patternsforpogo.com.

Click “Sign Up” on your mobile app or “Registration” in your web browser.

Enter your email address twice. Note: This email address will be used as your username.

Enter your password twice. Note: It must be 8-10 characters and contain at least one uppercase letter, one lowercase letter, and one numeral.

Click “Next.”

A: Your results should appear in Patterns within about 20 seconds after the monitor has been turned off. If you notice that it’s taking longer or your readings aren’t showing up, there might be an issue with your Bluetooth connection.

Make sure Patterns is open on your phone and near the monitor. Press the M button (on the side of the monitor). Within 30 seconds, results should transfer.

A: The Patterns app is available only for mobile phones in the Android and Apple app stores. However, a web version of Patterns can be found at patternsforpogo.com.

A: The sharing circle feature in Patterns allows you to share your information with personal contacts, emergency contacts, and your healthcare provider. You can access the sharing circle by opening your Patterns app and clicking the profile picture. You will see a menu of options. Select “Sharing Circle,” and then you’ll see emergency contacts. Select “Sharing Circle” on the top bar and add your sharing circle contacts.

A: In Patterns, go to the Profile section. Select “Connect Other Devices & Apps” and then select “Enable Apple Health”. To check which heath data types are being transferred, go to your phone’s Settings menu and select “Apple Health”. Under “Data,” select “Data Access & Devices.” Scroll to select “Patterns” and then select “Turn All Categories On.” This will ensure that all health data types will be transferred to Patterns. If you do not wish to transfer all health data types, select the desired ones from the menu on this screen.

A: If you forgot your password, simply click the “Forgot Password” link on the home screen. This link can be found on both the Patterns app and the web version of Patterns. Then follow the prompts to set a new password. If you don’t receive an email to reset your password, check in your junk or spam folder.

A: You can purchase POGO Automatic Monitors and Cartridges or fill your prescription from your doctor at most retail pharmacies in the United States—including Kroger and affiliated pharmacies, CVS, Walgreens, Albertsons, Sam’s Club, Costco, HEB, and many other retail pharmacy chains and independent pharmacies.

If POGO Automatic Monitors and Cartridges are not available on the shelf at your local pharmacy, simply ask the pharmacist to order the product for you.

You can also buy POGO Automatic Monitors and Cartridges online at shop.presspogo.com (no prescription needed)

A: Yes, Patterns connects with other health-related devices and applications (such as Fitbit, Strava, Apple Health, MyFitnessPal, etc.). In the profile section of Patterns, select “Connect Other Devices & Apps” to view the devices available for pairing. If you find the device you’re looking for, press “Connect” and follow the prompts to get set up.

Select data from these devices and applications will be viewable on Patterns; however, Patterns data is not able to be viewed on those devices and applications.

A: You can add whomever you want. A family member, healthcare provider, or friend can be added to your sharing circle by entering their email address and relationship to you in the “Add Sharing Circle Contact” section of the Patterns app or via the web.

A: Patterns makes it easy to sync, track, and manage your blood glucose results and share them with your healthcare providers, family, and friends. Your POGO Automatic Monitor includes Bluetooth connectivity, which allows you to transfer your glucose results directly from your monitor to the Patterns app and website.

A: Make sure the POGO Automatic Monitor is within 30 feet of your phone, the Patterns app is open on your phone, and Bluetooth is “ON” for both the monitor and the phone. Your results should appear in Patterns after the monitor screen turns off, within about 20 seconds.

A: Before deleting the app from your phone, you must turn off Patterns notifications or reminders from the profile section of the Patterns app. 

A: Yes, you can stop Patterns from sending you PUSH, text, or email notifications by going into the profile section of Patterns, selecting “Notifications,” and then using the toggle to turn off the notifications you wish to stop receiving. From there, scroll to the bottom of your screen and click “Save.” 

A: Coaching for POGO Automatic cannot be purchased through Patterns. However, you can purchase it at the POGO Store (shop.presspogo.com).

A: Yes. If you add your healthcare provider to your sharing circle, they will have access to all your blood glucose testing data from your POGO Automatic Monitor.

A: Never use Patterns to make immediate treatment decisions. Immediate treatment decisions should be based on monitor readings of a test performed within the last few minutes.

A: Yes, when you sync with Patterns, the time on the monitor will automatically update. The POGO Automatic Monitor will not automatically update the time if you’re not using Patterns.

Also, when you change time zones, the monitor time will be updated when you sync with Patterns.

Coaching for POGO Automatic

A: Coaching for POGO Automatic is our live one-on-one coaching program that pairs you with a Certified Diabetes Care and Education Specialist of your choice to provide personalized support for management of your diabetes.

You can sign up for Coaching for POGO Automatic via the POGO Store account. If you’d like more information, please contact Customer Support at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

A: A coach will call you within one business day to set up a coaching session.

A: You don’t have to face diabetes alone. Your personal POGO Automatic coach will assist you with managing your diabetes and making and sustaining important lifestyle changes—to get healthier, stay healthier, and feel better. Our certified coaches have worked with thousands of participants just like you.

Together with your coach, you will set action goals, develop plans, and actively engage in trying new healthy habits that are tailored to your needs, interests, and personal circumstances. Between coaching sessions, you will be provided with online educational materials to complete and apply to your everyday life. Your coach will help you be accountable for achieving the goals that you set for yourself.

A: POGO Automatic coaches are specially trained health care professionals who have completed at least a four-year college degree in a health-related field. Many have advanced degrees. All POGO Automatic coaches are Certified Diabetes Care and Education Specialists (CDCES) and have experience in helping people make lifestyle changes, especially in the areas of healthy eating and exercise. In addition to their education, POGO Automatic health coaches have completed at least 100 hours of training through INTERVENT that’s specific to behavior-change principles and delivering coaching programs.

A: After you add Coaching to your cart, remember to provide your phone number when you check out. You will be contacted within one business day to schedule your first POGO Automatic coaching appointment with a Certified Diabetes Care and Education Specialist (CDCES). 

Other

A: Take advantage of savings with the Prescription Savings Card Program that can be found at this link: presspogo.com/savings-program/

When your physician writes your POGO Automatic Cartridge prescription (Rx), if you have private insurance, you will be eligible for a no-cost monitor and pay no more than $59 for up to 150 tests (15 cartridges) per prescription. This program is subject to change or discontinuation at any time.

If you’re already insured by a government healthcare program, including Medicare, Medicaid, VA, or the military, you’re not eligible for the Savings Program offer mentioned above.

A: Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are programs that allow you to set aside pretax money for specific health care expenses. If you’re unsure whether you have an FSA or HSA, check with your employer or insurance company. 

A: Intuity Medical, Inc. accepts FSA and HSA dollars for POGO Automatic Monitors and Cartridges. You can shop online by visiting  shop.presspogo.com. Our Customer Support team is here for you. Call us at 1-855-IMI-POGO (464-7646).

A: You can use your FSA or HSA card as you would any other payment card.

But first, you may want to check your FSA or HSA account balance. You can then place an order online or by giving us a call at 1-855-IMI-POGO (464-7646). Either way, you can use your FSA or HSA card as you would any other payment card.

A: If your benefits expire at the end of the year, you have until December 31 at 11:59PM Eastern Time (ET) to place an order with us using FSA dollars. Be sure to check with your carrier for plan details.

A: We’ll include an electronic receipt with your order confirmation email. If you need another copy, you can email us at support@presspogohelp.com.

A: Yes, you can receive a refund within 15 calendar days of your order if the tamperproof seal on the monitor box is intact (i.e., the box has not been opened). However, we recommend checking with your insurance provider before requesting a refund to an FSA card. Unlike HSA funds, FSA funds must be used during a defined time period. With some insurance plans, your funds will be forfeited if you request a refund.

A: No problem. Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

Product Shipping and Return Information

A: We’re happy to offer free standard shipping within the contiguous United States for all purchases from the POGO Store via the U.S. Postal Service (USPS). The USPS delivers Monday through Saturday.

A: The shipping time depends on your location and when you order. After we process your order, you’ll receive a shipment confirmation email. It will include the order number, an itemization of products being shipped, and a tracking number. You can click the tracking number to track your package.

A: For the time being, we offer only free standard shipping via the U.S. Postal Service.

A: If you’re interested in registering the warranty for your POGO Automatic Monitor, you can do so online at presspogo.com/registerpogo or by calling Customer Support at 1-855-IMI-POGO (464-7646).

A: Unfortunately, because POGO Automatic Test Cartridges are considered medical supplies, they are not eligible for a refund unless they’re defective. However, you have the flexibility to cancel your subscription via your account in the POGO Store. If you cancel, you will not receive any refund for the current period, but you will not be charged again.

Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

Our customer support team is available from
Monday to Friday 9:00AM to 9:00PM Eastern Time (ET)
to help answer your questions at
1-855-IMI-POGO (464-7646) or email us at
support@presspogohelp.com

Background graphic image of POGO Automatic logo design

Our customer support team is available from Monday to Friday 9:00AM to 9:00PM Eastern Time (ET) to help answer your questions at 1-855-IMI-POGO (464-7646) or email us at support@presspogohelp.com

Background graphic image of POGO Automatic logo design

Our customer support team is available from Monday to Friday 9:00AM to 9:00PM Eastern Time (ET) to help answer your questions at 1-855-IMI-POGO (464-7646) or email us at support@presspogohelp.com

Background graphic image of POGO Automatic logo design